Delivery Policy

United Arab Emirates

Policy summary

  • Orders placed before 2pm are normally delivered on the next day for most Emirates.
  • We do not deliver on Fridays so orders placed before 2pm on Thursday will be scheduled for Saturday, orders placed after 2pm will be scheduled for Sunday.
  • If you have selected fresh products, please allow more time for delivery (see the section below).
  • Delivery is AED 25, free on orders over AED 225.
  • Our customer deliveries are handled by Transcorp.

Delivery scheduling

  • You will be prompted to choose a delivery time and date at check out.
  • Please ensure you choose a delivery window where you will definitely be available as we are charged for rescheduled deliveries.
  • For example, if you have chosen 9am to 1pm, please ensure that someone will be available during this time.

Changes

  • Changes are permitted but may incur additional charges.
  • Any changes made on the day of delivery (same day) will be subject to an additional late notice change fee of AED 10. If you give us at least one day's notice, any changes will be free of charge.
  • If you'd like to make any last minute changes to your delivery time please call 800 CHILL.
  • For any other queries please contact us on WhatsApp (050 182 5386)

Cash on delivery

  • We do offer a COD service, however, we need to charge a handling fee of AED 10.
  • Where possible, please pay by credit card as it is the best option for us and it will make things slightly cheaper for you.
  • At check out, please ensure you select the correct delivery option:

At the moment, our platform can’t select this option automatically so we’re relying on you to select the correct option. If the incorrect option is selected, we will add the additional AED 10 onto the COD manually. Please support us on this: we are still a tiny little baby so every penny counts :)

Freshly Baked Products

We are proud partners of a number of local companies that produce freshly baked products especially Keto by Foxxy and Keto Goodies.

The idea is that you can add freshly baked products to your normal ingfit order and benefit from all of your normal perks such as free delivery if your order exceeds AED 225 and the ability to earn ingpoints if you're a member of our loyalty scheme.

This project, however, is a wee bit challenging for us because all products are made to order and this changes our normal mode of operation. As such, there are some important conditions that you should be aware of before placing your order:

International orders

We can only ship freshly baked products products across the UAE, GCC shipping is not available.

Extended delivery time

For the UAE, we normally offer next day delivery for most emirates if your order is placed before 2pm but including freshly baked products extends the delivery time slightly.

Normally this adds one day to your delivery time, however, if you placed your order after Tuesday it will take several days more as we cannot yet deliver freshly bakdd products on Friday and Saturdays

For example, if you live in Dubai and you place your order on, say Sunday at 10am, we'll place your order with the baker on the same day and the goods will be delivered fresh to our warehouse on Monday afternoon. We'll package everything with your normal ingfit goodies on Monday evening for delivery on Tuesday morning. So that's around 48 hours for delivery.

However, if you place your order on Wednesday, if we applied the same timelines, your fresh products would be delivered to our warehouse on Thursday for delivery on Friday. The issue here is that we don't deliver on Fridays so your products would be sitting in our warehouse until Saturday so you'd lose a day of shelf life.

To solve this, any orders placed between Wednesday and Friday am will be scheduled for delivery on Sunday, which means you could be waiting for around 4 days for delivery.

There's no need for you to worry about this level of detail as you will be presented with the earliest available delivery slot at check out but it's good to know. Essentially, if you need products for the weekend, place your order before end of day Tuesday.

This model varies from emirate to emirate, see the schedule below for more info or yours. If you are including freshly backed products, you need to order two days before your target delivery day.

Full delivery schedule

Dubai & Abu Dhabi

Saturday to Thursday:

  • 3-7.30am
  • 9am-1pm
  • 2-6pm
  • 6-10pm

Sharjah

Saturday to Thursday:

  • 3-7.30am
  • 9am-1pm

Al Ghadeer

Saturday to Thursday, 6-10pm

Al Ain

Saturday to Thursday, 9-1pm

Ajman

Tuesdays and Thursdays, 2-6pm

Fujeirah

Mondays and Thursdays, 9-1pm

RAK

Sunday to Thursday, 9-1pm

UAQ

Every Monday, 2-6pm

Remote areas

Please note that we do not yet deliver to remote areas in the UAE. If you are located in a remote area, please check the information below and if these restrictions apply to you, please contact support before placing your order.

Dubai

Akoya Oxygen - Option available at extra charge
Al Faqa
Al Lisaili
Al Marmoum
Al Qudra
Dubai Outlet Mall
Hatta
Hunaywah
JAFZA (gated community)
Lahbab
Murqquab
Tijarah Town

Abu Dhabi

Abu Al Abyad
Al Ajban
Al Aryam
Al Dhafra
Al Hamra
Al Khaznah
Al Khis
Al Khtam
Al Mirfa
Al Nahda
Al Rafiq
Al Sila'a
Alyhyali
Arada
Asab
Bu Hasa
Ghayathi
Hamim
ICAD II
Kayyam
Liwa
Madinat Zayed
Nahil
Qareen Al Aish
Remah
Ruwais – Available at extra charge of AED 75
Sabkhah
Sir Baniyas
Sweihan
Taraq
Tarif
Wedhail

Al Ain

Abu Hiraybah
Al ‘Arad
Al Ajban
Al Dhahir
Al Dhahra
Al Dhahrah
Al Fayah
Al Hiyar
Al Khaznah
Al Nabghah
Al Qisees
Al Quo’a
Al Rawdah
Al Sad
Al Shiwayb
Al Shuwaib
Al Sout
Al Wagan
Al Wiqan
Ayn Al Faidah
Dihan
Industrial City
Jebel Hafeet
Khatm Al Shiklah
Malaqit
Mazyad
Mbazzrah Al Khadra
Military Zone
Mondafanah
Mshayrif
Nahil
Ramlat Sweihan
Remah
Rimah
Sa’
Saih Al Gharbal
Sieh Al Hama
Sweihan
Um Ghafah

Fujairah

Abadilah
Al Aqah
Al Bidya
Al Halah
Dhadna
Dibba Al Fujairah
Ghub
Hatta
Kadra
Masafi
Mirbah
Sharm
Zubara

RAK

Adhen Village
Al Khari
Asimah
Baqal
Ghalilah
Huwaylat
Khatt
Maghribiyah
Masafi
Munay
Rafaq
Sha'am
Shawka
Wadi Shaam

Sharjah

Al Badayer
Al Dhaid
Al Madam
Al Zubair
Dibba Al Hisn
Hamriyah Freezone
Maleha
Nahwa
Nazwa

UAQ

Al Rashydiya
Falaj AlMualla
Masfut
Sayh Mudayrah

If you do place an order and you are in a restricted area, we will contact you to discuss options, the most common being:

  • Send to an unrestricted address (a friend or relative for example)
  • We can potentially use a different courier.

We do work with other delivery partners who may be able to help, however, we cannot guarantee temperature controlled delivery and extra costs may be incurred.

If you have any doubts please contact us on WhatsApp (050 182 5386) before you place your order and we'll do everything we can to help :)

International orders

We are now able to delivery across the GCC to Saudi Arabia, Bahrain, Kuwait, and Oman, however, special terms apply:

  1. We can only accept Credit or Debit Card.
  2. Our delivery partner is DHL and they cannot guarantee temperature control. They will try to keep your package at an 'ambient' temperature (i.e. in the AC) but it's not guaranteed. 
  3. We cannot accept returns.
  4. Orders maybe subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. This fee is paid in cash when you receive your healthy goodies.

Regarding temperature control, please choose your products wisely: some of our products, such as chocolate & keto bars as the highest risk :)

National holidays

Our delivery schedule may change in response to national holidays and usually there will be no deliveries during these days. This applies to, but is not limited to:

  • Eid al Fitr
  • Eid al Adha
  • Prophet Muhammad's Birthday
  • National Day